Numbering and Portability Specialist

Location: Seattle, WA

Department: Numbering

Type: Full Time

Min. Experience: Mid Level

Who we are:

Flowroute is the leading communications provider focused on answering the needs of developers, SaaS companies, and high-tech enterprises. Flowroute's unique technology and network services provide communications experts with unparalleled performance, transparency, and control of the voice and messaging communications that transform the customer experience.


Our organization embodies a unique culture that values a remarkably high level of collaboration and connection with our customers, partnering in our joint innovation. We are hungry to explore opportunities, create new things, and are inspired by collective creativity and boldness in the face of tough challenges. We actively nurture an environment where everyone is encouraged and expected to share their ideas and perspectives. We are a purpose driven organization that puts others first and honors our commitments to customers, teammates and ourselves.

 

Who You Are:

You have a passion for improving every situation you are a part of. You have an innate ability to find way to improve efficiency by finding continually better ways of accomplishing your goals. You thrive in a self managed environment while collaborating in a tight-knit team. You take ownership of issues, seeing them through from beginning to end - and you have the discernment to know when to ask for help. You sweat the details because you know that every detail is part of our employees and customers’ Flowroute experience. Your skills and background include:

  • demonstrated track record of success
  • strong appreciation for attention to detail & process
  • a passion for improvement and efficiency
  • a drive to take ownership of issues
  • experience self-managing while collaborating in a team environment
  • focus on the customer experience
  • strong communication, both verbal and written - especially when communicating to stakeholders with varying levels of technical knowledge
  • a proficiency working with large datasets, using Microsoft Excel or similar software
  • the capability to prioritize urgent and non-urgent issues on the fly
  • comfort working with and learning new technologies
  • a Bachelor’s degree (4yrs) or equivalent work experience

 

And you are really amazing because (nice to haves)

  • Leadership experience
  • Awards for amazing customer service, problem solving and general awesomeness
  • Familiarity with VoIP, telephone number routing, and FCC telecom regulations
  • Inventory management experience
  • Ability to automate workflows
  • Computer programming knowledge

 

What you'll be doing:

Flowroute’s Numbering Team sets our customers up for success by enabling them to join our network without missing a beat. We move their existing phone numbers (number porting); we ensure they have a large variety of new phone number options, we work with the ‘losing’ carriers to eliminate, or minimize, customer impact, we interface with the national telecom regulatory services and a host of other interesting and complex activities. Everything from reviewing documentation, filling out forms, calling up carriers, managing huge databases - we do all of this and everything in between to make the magic happen. Specifically, our daily tasks require us to...

  • Submit port orders via dozens of various carrier GUIs
  • Maintain database integrity for inventory of thousands of numbers
  • Respond to customer questions regarding porting timelines and complications
  • Communicate with carriers via phone and email
  • Quickly resolve service affecting issues in real time under high pressure
  • Work collaboratively with a small team to process high volumes of work
  • … and most importantly, develop and execute improvements in our process to extend Flowroute’s leadership in providing the best onboarding experience in the business.

What's in it for you:

Flowroute’s office environment is energetic, collaborative, chaotic, and innovative. We expect our co-workers to inspire us, impress us, make us laugh and generally make us better. Flowroute also provides:

  • Competitive compensation
  • Generous PTO and paid holidays
  • Orca transit pass
  • Health, dental, vision and life insurance benefits
  • A company 401k plan with a generous matching policy
  • Stock options
  • Vitamins during our morning standup meeting
  • Waffle Wednesdays, Mozzarella Mondays, daily office snacks & drinks, the best coffee in Seattle, and frequent lunches as diverse as our downtown Seattle neighborhood, near Pike Place Market


We can’t wait to meet you and have you join our team.

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