Support Engineer

Location: Seattle, WA

Type: Full Time

Min. Experience: Mid Level

Who are we?

Flowroute is the leading communications provider focused on answering the needs of developers, SaaS companies, and high-tech enterprises. Flowroute's unique technology and network services provide communications experts with unparalleled performance, transparency, and control of the voice and messaging communications that transform the customer experience.

Our organization embodies a unique culture that values a remarkably high level of collaboration and connection with our customers, partnering in our joint innovation. We are hungry to explore opportunities, create new things, and are inspired by collective creativity and boldness in the face of tough challenges. We actively nurture an environment where everyone is encouraged and expected to share their ideas and perspectives. We are a purpose driven organization that puts others first and honors our commitments to customers, teammates and ourselves.

What will you do?

As a Flowroute Support Engineer you will provide front-line customer support to solve client issues, liaise with global telephone carriers, dissect and analyze call signaling, defend RFCs, and write simple scripts to create work-flow efficiencies. You will have the opportunity to develop with APIs and SDKs to use Flowroute's services.

You will be rewarded for quick thinking, self-motivation, organization, asking questions, and digging for answers. On top of everything, a knowledge of business operations will be necessary to better understand client needs and grow relationships.

At Flowroute, you will be an impactful self-directed member of the team, challenged to support our revolutionary product platform. You will own a piece of the success we create together. Flowroute is a place where you can leave your mark and make your name.

What are the requirements?

  • Bachelor's degree in Information Technology or network engineering preferred or equivalent combination of education and experience.
  • Excellent written and verbal communications skills.
  • Basic understanding of computer networking.
  • Basic Linux command line experience.
  • Problem solving skills.
  • Outgoing, customer service focused personality.

Bonus Points:

  • Programming experience. You'll need some coding to troubleshoot.
  • Awards for customer service or problem solving.
  • Familiarity with VoIP-ready hardware.
  • Working knowledge of PBXes, such as Asterisk, FreeSWITCH, Kamailio, OpenSER, OpenSIPs, Avaya, Cisco CME, or Microsoft Lync.
  • Knowledge using APIs and SDKs.

What's in it for you?

  • Competitive compensation.
  • Transit pass.
  • Health, dental, and vision benefits.
  • 401k.
  • Stock Options.
  • Generous PTO and paid holidays.
  • Office snacks, drinks, lunches, and breakfasts.
  • State of the art work station.
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